Status Icons: What does each one mean?
Status icons identify reported machine conditions. Some are faults or warnings; others describe an operating state, such as Maintenance Mode, Hold Free, or an ice maker stopped by a schedule.
Use the condition name and detail shown in MyVends to identify the indication. Symbols can change with the interface, and different conditions can share a symbol. Numbers 1 and 2 identify the relevant ice maker, validator, or Water Vendor.
Condition reference
Only conditions supported by your machine's equipment and configuration can be reported. Thresholds shown in the machine settings and alert details take precedence over examples from older screenshots.
| Icon / condition name | Meaning | Equipment or data required |
|---|---|---|
| Air Pressure Sensor | The configured pressure-switch input reports its alarm state. | Machine with a connected air-pressure switch. |
| Low air pressure | Measured pressure remains below the configured threshold for the configured duration. | Machine with a numeric pressure input. |
| High bin room temperature | The available temperature reading remains above the configured threshold for the configured duration. | Configured bin-room temperature input or supported sensor. |
| Bag failure | The controller reports that the bag-vend sequence failed. | Bag-vending equipment with the corresponding controller input. |
| Bag hopper stuck / Bulk hopper stuck | The corresponding hopper input has stayed on longer than allowed. | Configured bag or bulk hopper monitoring. |
| Bill recycler fault | The payment device reports a recycler fault. Review its exact code. | MDBPro/payment setup reporting recycler status. |
| Bill validator 1/2 fault | The selected validator reports a fault. The number identifies the validator. | Payment setup reporting validator status. |
| Coin changer fault | The changer reports a fault. Read its code and consult the matching device guidance. | Payment setup reporting changer status. |
| Large bills disabled | The reported payment state indicates larger bills are unavailable. Review available change and device status. | Supported payment monitoring. |
| Cash sales is over limit | The recorded cash-sales value has exceeded the configured threshold. It is not a physical cash inventory measurement. | Configured cash-sales monitoring. |
| Low change | Reported change available to dispense is below the configured threshold. | Supported changer reporting. |
| Credit stuck | The monitored credit/blocker state has persisted longer than allowed, subject to other machine conditions. | Supported main-controller monitoring. |
| Low bags | The recorded bag inventory is below the configured threshold. | Enabled bag-count tracking. |
| Blower overload | The controller reports the blower-overload input. | Machine with the corresponding overload input. |
| Bulk Failure | The controller reports a failed bulk-vend sequence. | Bulk-vending equipment with the corresponding input. |
| Door open | The configured door input reports open. Check the actual door and sensor if the indication is unexpected. | Connected door monitoring. |
| Hold free | The controller reports Hold Free mode. This is an operating state, not automatically a hardware fault. | Machine supporting Hold Free. |
| IM1/IM2 Fault | The selected ice maker reports a fault. Read the fault detail and use the guide for its installed controller. | Configured ice-maker fault monitoring; available detail varies by controller. |
| IM1/IM2 not running | Production signals do not match the expected demand or vend activity. Bin/compressor monitoring includes settling checks. | Configured bin/compressor or harvest monitoring. |
| IM1/IM2 running too long | Continuous running time or harvest count exceeds the configured threshold. | Available compressor or harvest telemetry. |
| IM1/IM2 stopped | The ice maker is recorded as stopped. Read the detail to distinguish a scheduled stop from a manual action. | Configured remote ice-maker control. |
| Incline auger ran too long | The controller reports that the incline-auger sequence exceeded its expected duration. | Machine with the corresponding movement/timeout monitoring. |
| Incline, rake, bin motor overload | The controller reports the corresponding motor-overload condition. | Connected overload monitoring. |
| Leveler overload | The controller reports the leveler-overload input. | Machine with leveler monitoring. |
| Maintenance mode | The machine has been placed in Maintenance Mode. This is a service state and affects available remote actions. | Machines supporting Maintenance Mode. |
| Network Error | MyVends has not received expected current communication. The icon alone does not identify the failed connection. | Monitored machine connection. |
| PLC disconnected | Communication with the main PLC is reported disconnected. | Main-PLC installations; not a universal indication for Water-only equipment. |
| PLC modbus error | The PLC communication path reports a protocol error. Review the error code. This can share the PLC-disconnected symbol. | Configured PLC Modbus monitoring. |
| No ice | The controller reports its no-ice condition. Confirm the physical supply and the relevant sensors. | Supported ice-vending controller. |
| No ice vends during Business Hours | No qualifying Ice product vends were recorded within the configured time and temperature conditions. | Configured Ice vend and business-hours monitoring. |
| No water vends during Business Hours | No qualifying Water product vends were recorded within the configured time and temperature conditions. | Configured Water vend and business-hours monitoring. |
| Out of service | The controller reports the machine as out of service. Read the details and recent log for context. | Supported vending controller. |
| Rake failure | The controller reports a failed rake sequence. | Machine with rake monitoring. |
| Shock Alarm | The configured shock input has triggered. Notification thresholds can differ during and outside business hours. | Connected shock sensor and alert configuration. |
| Too cold to make ice | The recorded temperature meets the configured cold-condition threshold. This is an informational condition, not a diagnosis of a failed ice maker. | Available temperature data and configured threshold. |
| Water Vendor 1/2 Fault | The corresponding Water Vendor reports its fault input. Check the selected vendor and available detail. | Configured Water Vendor fault monitoring. |
| RO running too long | The RO-running input has remained on longer than the configured threshold. | Configured reverse-osmosis running input. |
| RO not running | Recorded Water volume and elapsed time meet the configured conditions while the RO-running input remains off. | Configured RO-running input and Water-volume data. |
Investigate an indication
Check the machine's latest communication, condition details, and recent Machine Logs before deciding what action to take. A reported sensor or device state does not by itself prove a particular mechanical cause. Use the matching equipment manual or contact support for diagnosis.
Useful guides: Ice Maker Not Running, Ice maker running too long, scheduled-stop alert suppression, Monitoring Bag Count, and Machine Logs.