Network Errors logging and alerting

Applies to: Teltonika RUTX11.

A Network Error means MyVends has detected a communication problem. Causes can include loss of modem power, a cellular or local internet interruption, or a PLC connection problem. It does not identify the cause by itself.

Logging and notifications

The machine's status changes when a communication problem is detected. The Network Error notification has a ten-minute delay. Delivery also depends on your notification, mute, and Quiet Hours settings. When communication recovers, the status updates; a recovery notification depends on your preferences.

Check the Teltonika modem

1. Confirm the modem has power.
2. Check its mobile connection and signal-quality indicators against the RUTX11 indicator guide.
3. Check the cellular antenna connections and inspect cables for looseness or damage.
4. Check the PLC Ethernet cable and the designated LAN port.
5. If needed, follow the Teltonika reboot guide, then allow time for reconnection.

The RUTX11 has five mobile signal-quality indicators. Check these separately from the mobile-connection and Ethernet indicators; signal strength alone does not prove internet or PLC connectivity. Automatic recovery actions depend on the modem's configuration; repeated rebooting is not a substitute for diagnosing a persistent fault.

Modem online, PLC unavailable

Use the PLC Disconnected guide. PLC-derived information can be unavailable even if other equipment still communicates.

A missing mobile network-status label alone does not prove the machine is offline. See missing network-status guidance.

For a persistent problem, email support@datawrx.com with the machine name, RUTX11 indicator states, when the problem started, and the indicator states. Do not factory-reset the modem.

Manufacturer reference: RUTX11 indicator lights.