Credit Stuck

The Credit Stuck alert is designed to alert you if a customer leaves the machine with a credit which has not vended i.e. Y6 (Blocker) relay is ON preventing the machine from accepting any money and all that is required is to press a button to vend.

This does occur occasionally and some customers may simply walk away without pressing a button if the machine does not accept money.

By default this alert is set to 2 minutes before it is triggered but you can set that to your preference under the machine profile.

You can also choose to not receive these alerts or escalate them in your personal profile settings.