Rebooting a Teltonika RUTX11 Modem

Applies to: Teltonika RUTX11.

Use this guide to restart the Teltonika RUTX11 modem supplied for MyVends. A restart temporarily interrupts monitoring and any other devices using that connection.

Restart the modem at the machine

1. Identify the power adapter that supplies the Teltonika modem.
2. Disconnect power to the modem only. Leave the PLC, Ethernet cables, antennas, and SIM in place.
3. Wait until the modem's lights are off, then reconnect its power.
4. Allow several minutes for the modem to start and reconnect.
5. Check MyVends for fresh machine activity. If the modem reconnects but the PLC remains unavailable, use the PLC Disconnected guide.

Restart through the Teltonika WebUI

If support has authorized you to use the router's WebUI, select its Reboot action and confirm. The menu location can depend on the installed RutOS firmware. A software reboot requires access to the router.

Do not perform a factory reset

Do not hold the recessed Reset button or select a factory-defaults/reset-settings action as a routine troubleshooting step. Those actions can erase the configuration needed for MyVends connectivity. Ask support before using recovery procedures.

If the modem does not reconnect

Email support@datawrx.com with the machine name, Teltonika model, time of the restart, and a description or photo of the indicator lights.

Reference: Teltonika RUTX11 reboot instructions.