Grayed out options
A grayed-out option means that the action is currently unavailable. The reason depends on the option and the machine you are viewing.
Common reasons include:
- Your access level: Your assigned role may not allow the action or report. See User Types and Access Restrictions.
- Equipment or configuration: The feature may require additional hardware or a setup step before it can be used.
- Machine state: The action may be unavailable while the machine is in a particular operating state.
- Missing data or required information: A report may need data for the selected machine or period, or a form may need valid entries before you can continue.
Read any explanation displayed beside the option or when you hover over it. Check that you have selected the intended machine and, for reports, the intended date range. Complete any required fields or setup steps shown on the page.
If you think your access is incorrect, ask the machine owner to check your assigned role. If the reason is still unclear, contact MyVends support with the machine name, the option you are trying to use, and a screenshot of any message shown.
A grayed-out option does not necessarily mean that it is a future feature or that it will become available automatically.